Cancellation Policy

Our promise

We know plans change. This policy keeps things fair for clients and for us.

Rescheduling or cancelling

You can reschedule or cancel your appointment up to 36 hours before your start time. There is no charge for this.

Changes within 24 hours

If you cancel or move your booking within 24 hours of your start time, a booking fee is required.

Less than 24 hours or no show

If you cancel with less than 24 hours notice, or do not attend your appointment, the full appointment cost is due.

Gift vouchers

If a gift voucher booking is cancelled or rescheduled, this cancellation policy applies. Any fee or payment due will be taken from the voucher balance. If the voucher value does not cover the amount due, the balance must be paid by card.

How to cancel or reschedule

Please call 07532701342 or email wattabeauty@icloud.com. Messages on social media are not guaranteed to be seen in time.

Running late

If you arrive late, we may need to shorten your treatment so that the next client can start on time. The full appointment cost will still apply.

Booking fees and refunds

Booking fees are non refundable. If you move your appointment with more than 36 hours notice, any booking fee already paid can be transferred to your new date.

Why we have this policy

Late changes leave gaps that are hard to fill, which affects our small business and our team. Thank you for your understanding.